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Last Updated on 1st March 2020.
The Data Protection team at the practice includes Samantha Martin, Paula Mottley and Rajiv Kalawade. You can reach us at firstname.lastname@example.org
In this privacy notice, ‘we’, ‘us’ and ‘our’ mean Dental Concepts.
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
We are committed to protecting your privacy when dealing with your personal information. This privacy notice provides details about the information we collect about you, and how we use and protect it. It also provides information about your rights.
If you have any questions about how we handle your information, please contact us at email@example.com
This privacy notice applies to anyone who interacts with us about our dental services (‘you’, ‘your’), in any way (for example, by email, through our website, by phone).
You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.
This privacy notice applies to you if you ask us about, buy or use our dental services. It describes how we handle your information, regardless of the way you contact us (for example, by email, through our website, or by phone). We will provide you with further information or notices if necessary, depending on the way we interact with each other.
If you have any questions about this, please contact us at firstname.lastname@example.org
We collect your personal information:
Standard personal information stored with us includes:
We never pass your details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
The lawful basis for processing special category data such as patients’ and employees’ health data is:
The lawful basis of processing personal data such as name, address, email or phone number is:
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records to meet our legal requirements. The retention period for staff records is 6 years. The retention period for other personal data is 2 years after it was last processed.
We share your information with relevant third parties to provide various services to you, useful in providing you with the best experience in your dental treatments and giving all the latest updates about the practices and any dental offers which may benefit you. However, we make sure the third parties which we deal with, are GDPR compliant as well, so the data stays as confidential as possible. You can contact us to know more about these third parties by emailing us at email@example.com Only adequate and relevant information is shared as is needed and lawfully allowed and permission was taken from the patient/team member.
We may use your personal information to send you marketing by post, by phone, through social media, by email and by text.
We can only use your personal information to send you marketing material if we have your permission or a legitimate interest.
If you don’t want to receive emails from us, you can click on the ‘unsubscribe’ link that appears in all emails we send. If you don’t want to receive texts from us you can tell us by contacting us at any time.
You have the right to object to direct marketing and profiling (the automated processing of your information to help us evaluate certain things about you, for example, your personal preferences and your interests) relating to direct marketing. Please see the section about your rights for more details.
Requests by your web browser to our servers for web pages and other contents on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our websites, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, such statistical data does not identify you personally or for that matter any personal details
Commonly used third-party companies used are Google Analytics and Facebook Pixel.
Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve to you an advert for our products or services when you visit some other website.
You can contact the practice for any comment, suggestion or complaint about your data processing at firstname.lastname@example.org or call us on 01256 893 517 for Whitchurch Practice and 01264 313 999 for Andover Practice.
You can write to us or visit our Practices
Dental Concepts Whitchurch – 67, Winchester Road, Whitchurch, Hampshire, RG28 7HW
Dental Concepts Andover – Unit 1B, 132 Weyhill Road, Andover, Hampshire, SP10 3BE
We take all your comments and complaints seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
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